Merge pull request #94 from loot/sib-faq

Update FAQ

docs/help/LOOT-FAQs.html

@@ -38,6 +38,7 @@ title: FAQs
   <li><a href="#line-breaks">When LOOT updates the load order, it removes line breaks from <code>plugins.txt</code> and <code>loadorder.txt</code>. Won't this break something?</a></li>
   <li><a href="#proxy">I'm using a proxy to connect to the Internet. How do I configure LOOT's masterlist updater to use it?</a></li>
   <li><a href="#tls">I'm on Windows 7 and get an error whenever I try to update the masterlist. How do I fix this?</a></li>
+  <li><a href="#antivirus">My antivirus software detects LOOT as malware. What should I do?</a></li>
 </ol>
 
 <h3>Moving From BOSS</h3>
@@ -127,7 +128,9 @@ title: FAQs
 
   <dt id="git-errors">I'm getting Git errors when LOOT tries to update its masterlist. How do I fix this?</dt>
   <dd>
-    <p>Try deleting the <code>.git</code> folder in <code>%LOCALAPPDATA%\LOOT\&lt;game folder&gt;\</code>. If that doesn't work, make sure any firewalls or security software you have installed aren't stopping LOOT from reaching the online masterlist.</p>
+    <p>Try deleting the <code>.git</code> folder in <code>%LOCALAPPDATA%\LOOT\&lt;game folder&gt;\</code>. If you can't see a <code>.git</code> folder, make sure that you can <a href="https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-97fbc472-c603-9d90-91d0-1166d1d9f4b5">view hidden files and folders</a>.</p>
+
+    <p>If that doesn't work, make sure any firewalls or security software you have installed aren't stopping LOOT from reaching the online masterlist.</p>
 
     <p>If LOOT still can't update its masterlist, you can update manually by downloading <a href="https://raw.githubusercontent.com/loot/skyrim/v0.17/masterlist.yaml">this file</a> and placing it in the <code>%LOCALAPPDATA%\LOOT\Skyrim</code> folder. Depending on your game, replace <code>skyrim</code> within the URL with <code>morrowind</code>, <code>oblivion</code>, <code>skyrimse</code>, <code>skyrimvr</code>, <code>fallout3</code>, <code>falloutnv</code>, <code>fallout4</code>, <code>fallout4vr</code> or <code>enderal</code> as necessary, and <code>Skyrim</code> within the folder path with <code>Morrowind</code>, <code>Oblivion</code>, <code>Skyrim Special Edition</code>, <code>Skyrim VR</code>, <code>Fallout3</code>, <code>FalloutNV</code>, <code>Fallout4</code>, <code>Fallout4VR</code>, <code>Nehrim</code>, <code>Enderal</code> or <code>Enderal Special Edition</code>. Note that Oblivion and Nehrim share the <code>oblivion</code> masterlist and Enderal and Enderal Special Edition share the <code>enderal</code> masterlist.</p>
   </dd>
@@ -170,4 +173,13 @@ title: FAQs
     <p>This is an issue that affects many programs on Windows 7 because on the 22nd of February 2018, GitHub disabled support for connections using a version of TLS older than 1.2, and Windows 7 doesn't support TLS 1.2 by default.</p>
     <p>Windows 7 users must ensure they have the latest Windows updates, and that they have <a href="https://support.microsoft.com/en-us/help/3140245/update-to-enable-tls-1-1-and-tls-1-2-as-a-default-secure-protocols-in">enabled TLS 1.2 support</a>.</p>
   </dd>
+
+  <dt id="antivirus">My antivirus software detects LOOT as malware. What should I do?</dt>
+  <dd>
+    <p>First of all, double-check that you've downloaded LOOT from an official source (i.e., <a href="https://github.com/loot/loot/releases/latest">GitHub</a> or <a href="https://www.nexusmods.com/skyrimspecialedition/mods/1918">Nexus Mods</a>). If you downloaded it from anywhere else, the provider may have introduced some form of malware to the installer or package.</p>
+
+    <p>If you have downloaded it from an official source, some antivirus software will mistakenly report new releases of LOOT as malware. False positives for new releases are fairly commonplace among antivirus software; just report the flagged executable as a false positive to your antivirus software and/or whitelist it to continue using it.</p>
+
+    <p>If you're still suspicious of LOOT, it's an open-source program, so you can review its source code on <a href="https://github.com/loot/loot">GitHub</a> and build it yourself. There is also a link to a VirusTotal report for new releases next to each download at LOOT's Nexus Mods page.</p>
+  </dd>
 </dl>