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guides: firmware-update: add capsule update common issue

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Signed-off-by: Michał Iwanicki <michal.iwanicki@3mdeb.com>
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Michał Iwanicki
2026-01-29 12:55:42 +01:00
parent 31ac11250d
commit 9529a57dee
1 changed files with 23 additions and 1 deletions
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docs/guides/firmware-update.md
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@@ -61,10 +61,32 @@ Here are known issues, grouped by the platform vendor.
### Generic
#### Failed to queue capsule update
The most likely reason for this error is enabled ME. If FD region is unlocked,
then capsule update requires ME to be HAP disabled.
??? note
In case of locked FD region, e.g. on some
[MSI platforms](#locked-fd-region-and-me-warnings) or on [fused NovaCustom
laptops](../dasharo-tools-suite/documentation/features.md#fuse-platform-dasharo-trustroot)
updates don't require ME to be HAP disabled (as it can't be done) so
solution below won't work for you. In that case, please report the issue.
??? success "Solution"
1. Set ME mode to [disabled (HAP)](../dasharo-menu-docs/dasharo-system-features.md#intel-management-engine-options)
1. Save changes and reboot platform
1. Try the [update again](#firmware-update-mode)
If update still fails, please [report
it](../dasharo-tools-suite/overview.md#reporting-issues).
#### Heads update fails
Heads firmware update fails with error message displaying issues with (any of)
FD, ME or BIOS regions being either locked or not not flashed.
FD, ME or BIOS regions being either locked or not flashed.
??? success "Solution"